Seller News: January 2026
Start a successful new year with important updates to help streamline your business.
Forum Posts
How to contact customer support
I am unable to list items as it keeps saying my postage policy cannot be flat rate and must have another option other then just collection only which I have also but I cannot select any other options other then flat rate or collection only no idea ho...
Straight blade sales
Hi, I recently had my account restricted for having a Dispenser for 100 straight blades for sale, apparently this is not permitted under the knives policy but yet I've seen alot of listing's thats the same item but a different manufacturer? Is there ...
App doesn't work properly.
Hi, why does the search bar forget what I've just searched for then revert to searching for a previous item?... My apps up to date and I literally can't use ebay properly anymore. Thanks
Hide "Additional Product Features" from listing
I will have to remind myself in future to choose the option 'Not similar to this item' even if it is identical because eBay forces certain details onto the listing which I cannot see how to remove. For example, I am selling a vinyl record by The Kill...
H
Hi, I’m contacting you regarding the fees on my account. The only item I have listed is a caravan. The first time I listed it, the winning bidder never contacted me, so I had no choice but to relist it due to time wasters. The caravan still hasn’t so...
Incorrect item received
Before Xmas I ordered a cricut machine and bundle.The item I received was the correct machine but not the bundle I had ordered. I received a significantly smaller and inferior bundle.The sweller advised he doesn’t have the item I ordered and offered ...
Cancel a refund dispute
I sold an item. The buyer opened a refund dispute because the outer cardboard packaging had a mark on it. I offered a partial refund which they declined. We agreed on a new amount over message but it wouldn’t let me change or resend an offer. I agree...
How do I cancel a business postage policy from all my 780 listings please?
With the help of an eBay agent I set up a business postage policy, which I now need to get rid of from all my 780 listings. It seems to be allowing buyers to select which postage they would like to pay. They are selecting large letter rate for small ...
priority campaign
How do i stop a priority campaign? It's bed me dry.
Unrequested goods
I've received a delivery of 2 small items today that I've not ordered. What do I do with the items and how did the seller get my details?
Return for a refund
I wanted to return a hoodie that didn’t fit me but postage was going to cost me £22. I wouldn’t mind but the hoodie was only a pound dearer . Surely buyers on eBay shouldn’t have to pay so much to return an item it’s disgraceful
2015 purchase
Hihow can I find a purchase from May 2015
lalalucky - dishnest seller
I bought an item from these people in September 2025. After various attempts to obtain a refund for ridiculously long delays, I opened a dispute with EBay.The company pretended they were going to resend the item, so I backed off. EBay closed the disp...
NON RETURNED
A buyer incorrectly ordered an item although title clearly showed sizes, and started a return process. I contacted them and they were standoffish and terse but admitted the error. I offered to send parts at my cost of over £2.00(more than the profit ...
How to cancel a listing,
I have forgotten how to cancel an item for sale, that is no longer available
complaint
On December 26th, I ordered a smartphone. Two days later, I received an email notification that my package was on its way. On the evening of December 30th, I returned from work and found some purple container. I also received a message about the smar...
Help
So, my son has sold a Pokémon card and we took pics of it in the box. Buyer received it and disputing that it’s a fake, it’s definitely not. The photo he has sent through however, is a fake and not my son’s card, there are definite differences. Buyer...
eBay for charity not working today?
Hi. I've just created a new listing (stored in drafts currently) and I usually add a donation to charity to my listings. However, the toggle button to switch on the feature has disappeared, and I can only click on 'more info' and 'done', with no way ...
Age verification
Is there any other way to verify my age for 18+ items? I’m trying to buy a cutlery set (knives, forks, spoons “not sharp”) and wanting a credit card to verify age but I don’t own a credit card, I’m 27 and have driving licence but it’s an option, any ...
Seller claims Xbox not working when it was
I’ve sold an Xbox which was working fine. The buyer said they have used it a couple of times and now it doesn’t work and wants a refund. What do I do, have I got to take a broken Xbox back that was working?
No contact from Seller
I purchased a used washing machine with collect in person, payment was made but despite several attempts at contact to arrange collection there has been nothing from the seller.I've started cancellation but it's waiting for the seller to reply which ...
Received incorrect iem
Hi, i ordered a 10 litre tin of white emulsion. However, I received a damaged 5 litre plastic pot of grey fence paint! I informed the seller and they initially asked if id accept a 20% refund (price paid £28) ? Of course I declined, they then provide...
Colour
Hi, i want to search for a plain black dress. But the search shows me every dress that has black and other colours in it. I just want to see plain black. Is there an easy way to do this search please.
Sellers origin
I'm really confused at some of the listings...they say an item is posted from Manchester or Leicester but when you check out the sellers information they are businesses listed in China Is this misinformation allowed? How can I check with eBay if this...
Buyer scam
Hi how do I report a scammer, they asked me via eBay to send them a video of the product to review condition (stupidly I did) they’ve then send me messages it appears via email pretending to be eBay paying payments been made and is on hold. I made th...
getting paid
I have a potential customer coming tomorrow to view a piece of furniture. If they want to purchase it, how do I go about getting paid?
Ebay payout issue
Hi my payout was made on 16th December 2025 last time. It is still on hold. Can u plz advise when I will receive next payout?
New charger failing after 7 months (10 years warranty)
I bought this charger 7 months ago. Now already fried.Charger For Ryobi 12V 14.4V 18V Li-ion Ni-CD Ni-Mh Battery P100 P102 P108 P117 | eBay UKIt says on the listing that is has 10 years warranty, however contacted the seller, no answer, reported to e...
How do I SPEAK to customer service please?
How do I SPEAK to a human at Ebay please?
Item not as described
I purchased 2 digital calendars, after a few days the delivery day changed & the items wouldn’t arrive for when I needed them. I contacted the seller about returning the items and they offered a 10% discount. I accepted this thinking I could post the...
InPost delivery selected but buyers can't select delivery
Hi all, I have recently selected only InPost for all items I am selling on Ebay, but buyers can't select delivery somehow? they get an automated message at checkout saying 'Unfortunately this seller won't send your items to xx location, you can try:-...
Listings
System board reports no selling issues, why am I getting the following message = Well, this is embarrassing. We're sorry, the listing tool isn't working right this second. Please try again later.
ebay AI removing my fire safety listings under breach of policy and recalled
so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...
Resolved! Seller cannot deliver item and has asked me to cancel is this correct
Seller cannot supply item I purchased and has asked me to cancel the order to get refund, is this the correct way to get refund?
Bids changed.
I noticed that the highest bid is what is now paid for a winning item. Previously it was the penultimate amount that was paid.How long has this been going on ??
Accidentally close return
I didn’t receive my item and contacted the seller, because it was taken long to arrive I asked the seller to issue me a refund, they responded by saying that they will only issue refund once item is returned, but item has still not arrived. By accide...
Find seller
Hi all,I purchased a HP Probook 450 G6 for my granddaughter for collage a few months ago and now the screen has a fault 'Pink with Blue streaks ' i need to find the seller but I deleted the auction from my purchase finder, how can I do this. ThanksDa...
Refund
I bought an expensive boiler part 2 years ago but didn’t fit it. I now need to fit it but found that it’s not the correct part even-though the seller stated it was compatible in their description. Does anyone know if eBay can help with this problem a...
Item location
Hi,I have updated all of my personal information but when I try to list an item it states the item location is at an old address.any ideas?
How can I enable “Fitting available” on my tyre listings?
Hello everyone,I run a tyre shop on eBay UK and sell car tyres regularly. I also have a physical workshop where tyre fitting and balancing are available.I have noticed that many competitor listings show a “Fitting available” label under the seller na...
Donation totals.
Hi. With a lot of my listing, I donate a percentage to various charities. Is there a simple way of finding out how much has been donated each month. I've looked on the reports page and can't seem to find anything that just shows donation out going.
Does anyone know how I can stop eBay from combining purchases when using simple delivery
When I list multiple items I quote a size/weight for the individual item that I am selling. If the same buyer purchases a lot of them, eBay combines the order which then exceeds the size/weight limit for the parcel. For example I sell two items each ...
Underbed storage box
Hello,Im asking for help today i want to buy a shallow underbed storage box my measurements 41x41x20 i looking at every box im not very good with measurements I don't want the box to have wheels hope someone can help thank you
Masonic items
Hi. I recently started selling Masonic items online. I am using stock images from an online site. Ebay is full of the same stock images as sellers use the same site for their stock images. Another seller has been constantly harassing me to remove my ...
STRING STRIMMER
WHEN DID A STRING STRIMMER BECOME A BLADED ARTICLE
Problem with postage policy defaulting to another
when I am creating a listing I select the policy I want to use from my list but before I get to the submit button the policy has defaulted to another from my list I have even tried revising but the same issue occursIts driving me mad!!Can anyone help...
HOW DO I CONTACT EVRI ABOUT A PARCEL DISPATCHED 3.1.26?
I dropped a parcel at the post office on 3.1.26 but it is still showing s dispatched 3.1.28.I dropped 2 other parcels off at the same time and they state that they have been delivered.How do I contact Evri about the outstanding parcel as my customer ...
postage
Trying to list an item, no option for oversized package
Resolved! "Available funds" not showing up in seller hub.
I can see that i have clear funds, and have even been messaged to say that I have a usable ballance.From a previous sale I have a registered bank account and I am attempting to withdraw my ballance. From sellers hub, I click on payments and expect to...
Ebay still selling items not approved for the UK market
I bought a 6"+8" Handheld Mini Chainsaw Cordless 21V Electric Chain Saw Wood Cutter Pruning from ebay but then had a notice saying that the saw has not been approved for the UK on safety grounds and that I should not use it.However, the seller has no...
Fleece jacket/ coat blue 16/18
Good evening I sent a offer out customer for a jacket was on for £12.00 sent a offer to then for £10.00, they accepted offer they have paid full amount of £12.00 .Why has this happened.
Seller manipulating ebay policy to avoid refund or return
I purchased an item that was faulty. I contacted the seller. They agreed to make a refund.They then stalled for a number of weeks, lots of emails to pacify me.The time window for raising a case passed & now the seller doesn't communicate. I've spoken...
Resolved! refund not received
On the eBay site it states that I have received a full refund, however, on my credit card statement there are 2 entries that show the following: 1. That there was a refund, on 19th December 20252. That, this was reversed and I have been charged, on 1...
Ebay checkout not loading today.
Anyone else having problems with ebay checkout today? When I try to pay, the checkout page just pulses in grey screen as per picture below, but won't load.
Return
I bought an item then I wanted to return it the seller has sent me a full refund but there isn’t an address or a return label to send the item back what should I do
Returns and refunds
I sold an item (a calendar) via the Global Shipping Programme. The buyer has a parcel that he claims he has received the wrong item. The photos show bone china Royal Albert which I did not send. The sender address on his parcel is not mine. How do I ...
Resolved! Package Not Collected from Parcelshop
A package was dropped off at a Royal Mail Parcelshop by a seller, but has not moved any further in 2 weeks. Is this normal? Or am I to assume at this point that the package has been lost in-transit?
Cancelled return
I tried to return an item, I started the return process, got Post Office QR code, took item to Post Office but refused to take as item was too large. I cancelled the return process. Now I need to return using other option Parcel Force. But the option...
messages have not been sent. Any avice
Hi all. I am now getting notifications that messages have not been sent. Any advice please
Unable to print postage label saying an error
Unable to post postage label. EBay message send to cancel order and let the buyer know. The buyer says they have never had an issue before. Please can you advise how this issue is resolved. What does the buyer need to do to their label and how can th...
No postage size above medium available.
I need to post something around 80cm long and quite large in all the other dimensions too. Ive been able to select parcel force before when selling a monitor but as im now selling a large toy it doesn't have the option to go above medium in the force...
i cant message sellers , i have complained about this many times
i cant message sellers , i have tried many sellers for over a year and it wont allow me to contact any sellers at all
combined postage
Hello - just wanted to clarify combined postage - after looking at the ebay help on this they seem to suggest it's still possible to combine postage as it was done prior to the simple delivery - is this the case? I'm so confused with all the changes ...
Can’t send parcel because Royal Mail didn’t pick up
Hi I’m hoping someone can help me. I booked a Royal Mail pick up for my parcel (I’m the seller) twice, twice they didn’t turn up. 3rd time I left the parcel outside to be picked up and they said no-one was in so cancelled the pick up and I don’t get ...
Income Tax Reporting
Hi - Is it possible to generate reports for Gross income , fees etc for Uk income tax reporting ? Thank you .
I am trying to find and contact a seller
I am trying to find and contact a seller who I know was active in 2012 but need to know if still is.
Offer rejected by ebay
When I try to make an offer on an item I get a message saying item is not available for sale in my location
Not used prepaid label
I have sent an order out without using prepaid label. The buyer has received but I haven’t got my money
Selling
Hellowhy all of a sudden am I getting so many chances to offers on many itemsout of 75 listed I get over 40 Almost every offer I send is knocked back and I don’t make a salewhat your computer is up to I can’t decideyesterday I reduced 3 or 4 models s...
Sending reminder invoices
I sold an item 2 days ago and still awaiting payment. When I select send invoice I get a message "Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice." How can I send a reminder ...
I just got scammed by an Indian selling me a counterfeit product. How do I report this?
I just got scammed by an Indian selling me a counterfeit product. How do I report this?
Scammed (I think)
This is going to sound so silly but i bought a rather expensive item back in 2024 may, and it never arrived, a lot has happened since then and i honestly forgot about it but i just now stumbled on the old confirmation emails and the seller no longer ...
DHL agreement not in place?
Hi All, I'm a very infrequent seller on here and have found that the parcel is too big for Royal Mail (but I think I chose the biggest parcel I could at the time) - I contacted an agent to change to DHL and was told the following:1. Ebay don't have a...
Buyer protection options for international purchase damaged in transit
Hi guys, wondering if I have any options other than return for a refund?: I bought several model horses from a US seller and one had a damaged box (sold as mint) and another a broken leg. These clearly happened on the journey somewhere as outer packi...
Refund
I ordered a framed painting for a Christmas present. It hadn't arrived by the due date and the seller said it was in a backlog at evri and asked me to wait few more days. I did this 3 times but eventually thought it wasn't going to arrive so eBay gav...
Large parcels
I am trying to list a golf club to sell . The box is 119cm long so bigger than medium but I cannot see any option to change this . The worry is it will sell , I take it to the post office/parcel force and it will get refused . Any clues how to change...
Sold an item illegally
A seller sold me an item illegally which I only found out when the manufacturer blocked the device remotely and informed me the seller hadn't paid for the item, therefore wasn't theirs to sell. I was only made aware of this after the return period pa...
Resolved! I'm going round in circles
Hi all, I ordered an item on ebay that should have arrived by today - it hasn't. I have a number of issues now: The tracking info is blank and using the tracking number directly on the delivery company website says it's not recognised.I went to ebay ...
Cant find a saved qr code
I saved a qr code to take to post an item I sold and now i cant find it and it says the label has been generated
Resolved! Seller fraud - wrong model of eReader
I bought an eReader for an elderly relative last May - Kobo Clara BW - new £130 I bought for £100 used. Over the Christmas period my Gran told me that the eReader was much slower than she had expected. I looked at it and it turns out that I was misso...
I accidentally posted an item to a previous buyer
I posted an item to a previous buyer - I accidentally used the wrong QR code. I have messaged the person who has received it but not heard anything. I have been unable to contact e-bay. I have refunded the buyer but he still wants the item but I now ...
Unable to get prepaid label
Hi, is anyone else unable to download the prepaid label currently?
Item shipped to local collection point
Hi Guys. I had an item shipped to my local collection point Argos. The item has been delivered there but I have no ready for collection email from Ebay with a barrcode for argos to scan. The seller says he has done everything he needs to do but when ...
Click and collext code
Hi i have bought an item and i had it delivered to argos click and collect. Tracking by royal mail shows the item as delivered to the collection point. I have not recieved an email to say its ready for collection or the six digit code that lets me co...
Resolved! Hi im selling a coin £2000 but buying is asking me to buy an apple gift card
Hi im selling coin £2000 and the seller has asked me to buy them an apple gift card of £250 also and they will send the money with the £2000 for the coin so she said she will add the £250 onto the coin price - £2250 plus £20 for any inconvenience ? I...
walking shoes size uk7
just to make sure they are uk size 7
DPD germany missing parcels
I purchased a tyre from germamy on Sunday, it was picked up by dpd yesterday in germany, and was delivered to an address in germany this morning. I am in the UK, it has not been delivered, DPD have made it disappear. How do I get a refund when EBay c...
Resolved! Combined Postage.
I am combining postage for 7 items that have been bought and want to know if the difference in the postage gets paid directly to the buyer or do I need to send it seperately?
how to get invoice to pay for multi items in a bundle
How to get an invoice for buying bundled items
deleted items
I have accidentally deleted a large quantity of listings that i meant to put in unsold can anyone help me get these items back
Query about Condition of item being listed.
I am trying to list a used cot but the only Condition option is new. How do I change that?
Account Restricted,
Ive have recivied a message from eBay, stating my account is restricted, im selling tobacco plant seeds for flowers and leaves etc, all grown in the UK and shipped from the UK. Im at a loss as to why this has happened, and is now effecting my busines...
Delivery in person
I want to deliver a sold item locally. eBay's help bot is predictably useless on the subject. How do I make the delivery in such a way that I get paid by eBay? Thanks
Variation Listings priced individually
I am a Private Seller. Can anyone advise how i can i List multiple variations each with their own cost all within a single listing?
Wrong delivery
HiI placed an order for three servings of Japanese green tea. I only received one. I've already paid a lot of import duties on it. How can I get the other two packages without paying the import duties again, since this was an incorrect delivery? Than...
Wrong user name after login.
I have been unable to access my true account. I can log in but then the username is totally different, the feedback is zero and no listings. I can log in via google, if i try just using my password it tries to send a code to my old number, ive tried ...
Notification issues.
I do not have this item saved in my eBay. How is it allowing notifications like this? I cannot work out how to switch them off!
Changing price on item already sent to 'watchers'
I sent an offer to around 3 of 4 'watchers' with a reduced price on an item and I've heard nothing since. I want to reduce that item now but I am unable to as Ebay have a green banner stating that I've sent an offer to buyers, almost implying that I ...
Missing item
I recently opened a return as 2 items missing from my order the seller says they have posted these out to me again but want me to close return now it means I have no way back if I don’t receive them what should I do
Ebay issued returns label for Parcelforce. Item too heavy.
Under buyer protection Ebay has issued a Parcelforce 48 label so I can return a severely damaged item. I took it to the local depot this evening and they inform the weight limit they accept is 30kg. The item weighs 42kg. What can I do because I canno...
Two seperate orders shipped together, how to mark both as dispatched
I recieved two orders from the same customer within minutes of each other, as the selected postage for one was 2kg, i was able to ship both items together, but im unsure how to mark the other order as dispatched, as only the one delivery QR code was ...
Customer service chat GREYED OUT AGAIN
Hi I'm at a complete loss for words No way to contact ebay via their platform at all. I'm trying to use the Automated chat to connect with an agent but it's all greyed out and I'm not able to contact at all - this is the same issue on my mobile phone...
Broken hoover
I bought the hoover 6 months ago £119 and the engine has went. But i am unable to contact ebay about it. Because it only brings up recent orders. How do i get this sorted. I did contact seller. But got no response it was a new hetty hoover it should ...
Selling
Hi, i am trying to accept offers but when i click accept, a white screen comes up saying null so i can't accept,does anyone have any clue why?
Resolved! convert my bussiness account to individual account
Hello,i am writing to request the convesion of my ebay account from a bussiness account to and individual(private saller)account.the bussiness account was created by mistakei am currently a student in the uk and sell items occasionally as a private i...
Parcel stolen
I live on high st dhl left parcel on doorstep and didnt ring bell my parcel was stolen and ebay class it as delivered any ideas as ebay wont talk to me
Missing Evri Delivery
I recently posted an item to a buyer that went through Evri on Simple Post. The parcel was delivered but the items were missing. Full tracking available but the picture the Evri Courier posted is completely blurred. The picture the buyer has sent me ...
Sold treadmill for collection only, buyer now says they will pick up via parcel for – what to do?
Hello all,I just sold a foldable treadmill for collection only from my address, and a buyer accepted my offer. Throughout our messages the buyer gave the impression they will be coming in person for pick up, but today they let me know they will arran...
eBay UK HMRC VAT nightmare - countdown to account restrictions.
Hello,eBay insisting on VAT reg number or face selling restrictions.Previously sole trader, now limited company. Combined turnover showing as just over 85k.Accountant confirmed VAT threashold resets on changing ST to LTD and they sent letter to eBay,...
Parcel dimensions on pre-paid label incorrect
I am trying to post an item but the pre-paid label is for an Evri medium parcel with a maximum size of 61 x 46 x 46cm but the item is actually 86 x 20 x 20cm. I cannot change the parcel size an option, is it the sum of overall dimensions that is impo...
Discovered that item has not arrived ( was abroad) after 90 days
Hi, What are my options if an item I bought in August did not arrive? I bought a blouse for £50 and went abroad just before it was due to arrive - I was told that a parcel had arrived so I assumed it was my blouse. When I returned a couple of weeks a...
Custom Postage - I am not getting the option!!!
How to select Custom Postage for DVDs? I am using the following category: Collectables / Transportation Collectables / Railwayana / DVDs & Videos This is perfect for what I want to sell but, I am not offered the option despite showing cost at £10
sent incorrect item, 90 days+, how can report seller (repeat offender) and obtain refund
Ordered 4 Oct, received incorrect item 17 Oct. Immediately contacted seller to advise, was told correct item would be resent. Ongoing saga of me chasing it up and seller telling me it was on its way. Notice seller has form for this exact approach in ...
Postage with stamps
I wish to sell items and use stamps as postage but can’t see an option to do this only lets you print using labels
I accidentally declined when I meant to accept
Hi I accidentally declined an offer when I meant to accept it.It was a Buy It Now and it seems to have gone through.Do I need to do anything to 'un-cancel'?or do I just send it?If I send it - how do I know if I have received payment?Thanks,Mike
Ive recieved smashed china item
Seller says i have to get compensation from carrier service
Ordering multiple items
How do I stop getting multiple messages and having to provide multiple feedback when I buy 5 items in one order from the same seller
Buying Chisels in UK from US
Hi, I’m in Edinburgh, Scotland and trying to buy a set of chisels from a seller in the US. He thinks he has set it to be available for international delivery but I’m getting a “not available to purchase” in your location. This may be because they are...
URGENT: eBay UK Live Chat Greyed Out – Cannot Contact Support
Hi everyone,I’m an eBay UK seller and my Customer Support live chat is completely blocked/greyed out. I cannot type, select options, or proceed in any way. The chat window loads but is totally unresponsive.I also cannot use the call option due to a s...
Turn off "ready to Re-sell"
Dear All (Including E-Bay management)How can the newly rolled out ready to re-sell feature be turned off. I have never, and as far as I can see never will wish to re-sell something I have bought. The fact that supposedly hidden purchases are now bein...
Ebay balance
EBay balance option does not show on payment for an item (“pay with”). I have funds in the balance What do I do pls?
Notifications of new device using
Why do you get a notification of new device every time you log in ?! I have my devices registered
Postage
I have used the prepay label paid by the buyer in the event of the buyer not paying the right amount of postage what happens?
Postage
I have posted an item directly to the purchaser. eBay has automatically populated the tracing details with details it has created. In doing so I am being charged for the eBay postage label and the system will not allow me to cancel, despite saying th...
Agent closed case in my favour
Just spoke to agent. They closed a case in my favour. But case is still open on my account. Does it close immediately or do I have to wait?
Buyer Protection Fee - Showing Wrong Price
Hi,Need some help, I have recently listed a non digital product for £260.00 and on the listing page it shows the buyer protection fee should be £271.10 (Attached Screen shot 1), But after the item is listed the price shows as a whopping £323.10, and ...
Sale not complete
My sale didn’t happen. Still getting charged a sale fee
Resolved! Address by message
A potential buyer wishes to view my item for sale but eBay won’t let me send my address.The item is listed as both postage and collection.Can anyone advise how to overcome this, thanks?
New bug - Bulk postage page no longer automatically selecting correct postage service
I offer different postage options, from 2nd class up to special delivery, across a range of postage policies. Standard items go as 2nd Class, with upgrades to 1st Class, Special Delivery and International Tracked. Items over £20 have their own postag...
Payment pending
Payment was attempted to be taken out of an account that had no funds. Now the item I put on offer on that was accepted by the seller just says pending. How can I make the payment? Do I have to wait for the pending message to dissappear or can somebo...
Address my items are sent from is wrong
I moved 3 months ago from Bristol to Brighton. I changed my address. My account reflects my new address. However, books sold from my account are stated as coming from Bristol. Although EBay tells us about the importance of having the correct "from" a...
Talking to customer eBay services?
Trying to talk to customer services when I click automated chat I get previous chat message which doesn't allow you start new chat just going around in circles so annoying
Buyer's address
I have received a message of a sold item where do I find the buyer's address ? And when contacting the automated assistant how to delete last conversation?
Authenticator
A Mulberry leather bag I listed has been verified by the authenticator as genuine but is being returned to me as according to the authenticator it did not match the listing as it had an external odour. This is total nonsense as it has been in my ward...
VAT on item from USA to UK
When buying from the USA to the UK is VAT already included in the price advertised or is it calculated after and paid on entry into the UK (like customs tax)?
Coupon
Hi,I've recently purchased an item from a company, and an Ebay coupon for £75.00 was taken off the total amount. The company sent me an invoice for the full amount, which excluded the Ebay coupon discount.Due to the discrepancy in the invoice and the...
New qr code
My printer packed in and qr code has packed in tried to contact buyer for address but will not reply
Simple Delivery used UPS and not RM International Standard for USA
For some recent sales to USA, eBay Simple Delivery ignores my preference for RM International Standard mailing (as selected by the buyer and shown on the Order Details page), but will only issue labels for UPS courier - despite my not having any cour...
How to reinstate Account Permanently banned?
Hi!My individual Seller Account has been permanently restricted by eBay due to BBE of 10% (4 Return Cases).How can I reinstate it?Anyone who has faced permanent restriction like this.
Blank Royal Mail labels are being generated when trying to print from eBay.
Blank Royal Mail labels are being generated when trying to print from eBay. Never had an issue before. Is anyone else experiencing a problem today?
How do I raise invoice for shipping after buyer has paid in full for collection only item ?
My buyer has paid in full for an item that was sold as Collection Only. He now wants me to send it, which I can do, but I can't see how I can raise an invoice for 'shipping only' on an item that is already paid for. The Ebay chatbot has been less tha...
Guest check out issue
I made a purchase using guest checkout last week, the item I have received is incorrect. I have contacted the seller who say they cant find my order. The link ebay sent brings up an error, something along the lines of.... order not found. Please refr...
Missing item
Can someone help me with ebay customer service contact to call. I am a seller and i have sent two of my products which the buyers havent received it yet. The delivery company cant find my parcels and i need to soort it out quickly.
Postage, I want to get rid of the simple postage for items that I want to send special delivery
How do I get rid of simple delivery or overide it to put in special delivery via 1pm next day, can't seem to do it or find any details to do it. Please can you help Thank you, pulling hair out at present, had to pay for label, but also took it to pos...
Fraud on eBay
I recently purchased from eBay a Nest thermostat for £182 - Being stupid i didn't check the reviews and it turned out it was faulty W5 error and they had sold this to a number of users already. I tried to request a return, but they refused. I asked e...
Broken kettle
How do I speak to a person. The bot is useless. Sellers email doesn't work and messages won't send either
Resolved! Item selling limit
I have 2 items i want to sell. Both take me over the arbitrary £500 limit I have imposed on me,so I am restricted to listing one. I wasn't allowed to increase the limit (no idea why) and I cannot get through to a live agent (the AI is useless). No ex...
How do I speak to the people who actually run eBay?
I am not a "seller account" and therefore everything listed as "simple" delivery, which is not "simple" for me as i live in a remote are, am disabled, and have no money. was simply selling stuff I didn't need any more, for pennies. I tried changing a...
Resolved! Refunded listing
Hi, I recently had my first listing sell, but due to confusion over it being collection only they requested a refund. I completed the refund but I was wondering how long it takes for the listing to be accessible by me again?
Seller - (shilling)
I recently bid on several items, and didn't win any of them. It was strange because there was only 1 other person bidding and they had bid days earlier, so I expected to get at least momentary win. Having failed to win anything, I pretty much gave up...
Condition at which I listed a book seems to me misleading.
A book I listed has just been ordered. Looking more closely at the book while packing it, I feel it should have been listed as "acceptable" not "good", and priced less, due to the poor state of the jacket (the book is in good condition).What to do? I...
best offer tab has disappeared
best offer tab has disappeared on an auction i listed, someone reached out with a an offer which i want to accept but now i cant seem to add a buy it now and the best offer tab has gone
Refund taken out of my account.
I sold an item for around £15 in september of last year and sent it untracked 2nd class letter. The buyer contacted soon after to say they hadn't received it and after a conversation we agreed they would give it a bit longer and if it didn't arrive w...
Refund for a faulty item
I have received a new watch charger, but it's faulty. I would like a refund please
No confirmation when booking a Royal Mail collection
I'm not getting any email or other confirmation when book a Royal Mail collection through simple delivery. How do I know this is has been booked OK?
Item still showing as not posted, it has but tracking didnt load uK
Item sold, label bought, item posted, tracking on postage label confirms delivered, money paid, but item is still shoing on acct as not posted and over due. This was posted 9th December. How do I get this removed.
Fraudulent seller
Message to Ebay: Can you please investigate this fraudulent activity. I ordered a Wind Turbine on 03 Nov 2025. On 13 Nov 2025 I received a message from Ebay to say that the Wind Turbine had been delivered. What I received was not a Wind Turbine but a...
please help me to open my account
Hello eBay suspended my account first time I try to open my my seller account. Please help me on it; I would really appreciate that
Resolved! why cant i talk to a person to discuss a problem?
Need to talk to a real person via a call back
Seller not offering full refund
Have faulty item seller not offering full refund now it’s just gone over the 30 days. how do I raise this to eBay to step in? contacted seller with the issue before the 30 days was up.
Resolved! Evri parcel size limits quoted by eBay not honoured by courier
I sold an item that exceeded the Royal Mail medium parcel limits by a few centimetres and selected Evri as the carrier because the Simple Delivery description for Evri says:For an Evri parcel shop drop-off – up to 15kg, no side exceeding 120 cm in le...
Buying
Can I buy 12 items from the same seller but pay only once, for everything?
product not working
how do I contact ebay uk
Highest bidder
It says I’m Outbid on my account but it also says I’m the highest bidder and there’s no reserve
Payment for a collected item
I have sold an item. The buyer has collected the item instead of it being posted. The payment is on hold until the item is posted with the automatic generated postage label. The item is never going to show as posted. So how does the payment clear to ...
Posting DVD's outside imple Delivery
How do you access the exemption to reduce postage costs for DVD's by NOT using Simple Delivery
Can someone help please, have some of my cards set at buy 3 get 10 free,
an someone help please, have some of my cards set at buy 3 get 10 free, but ebay has added to all my listings, I have checked my sellers hub and it show the special offer is not on all listing so unsure what to do or how to fix it any help or advice ...
Resolved! Refund request
Hi, I'm new to selling. My first sale happened but they contacted me about getting it posted (I had listed collection only because of health issues. I'm had communication with the buyer and have said I will send them. But a few hours later I got a me...
Resolved! listings
on ebay uk is it possible to hide my other listings from a particular ebay person thanks
Click and collect addresses for buyers
Do click and collect addresses get updated? Last week as a buyer, I used one which, this week is not available, even when I search for it via the postcode. The address has vanished. Can sellers remove certain click and collect addresses? Thanks.
Resolved! Package retur
Help eBay payed back the buyer back but are saying I won’t get it back
Item is
Item purchased on EBay via Klarna is not inn my purchase history. I want to return it and it’s not possible because of that. Previously bought items via Klarna are on Purchase history on EBay. it’s impossible to contact EBay.. no options???
Does EBay use EVRI for their postal delivery service?
Hello, with Global Shipping, does Ebay use EVRI as their courier? I want to avoid having EVRI as the delivery service
Ebay charges wrong postage
Ebay got postage charges single time and deduct double from what I earned. Why Ebay cut postage charged me and buyer also?
Wrong postage being charged by simple delivery
Most of my items fit in an ordinary envelope and I listed them with free postage by Royal Mail.I now find that my selected postage options have been changed so that I will be charged by simple delivery at large letter or small parcel prices which are...
Wrong item
Hello I bought an item and what I was sent was a similar item. But the one I purchased had a part in it that I needed to fit to my car. I contacted the seller and asked to send the item back to get the original one. Put the seller closed the refund a...
How do i mark an item as dispatched
Buyer bought an item with a listed postage fee of £1.55. When I went to get eBay’s online label it said that I would need to pay over £3 for postage. Obviously I’m not going to be out of pocket for this so I took the item down to the post office and ...
Resolved! buyer paid for collection only items and wants them posted
I advertised 30 Fire Logs for sale with Collection Only due to the weight and cost. An EBayer has paid and is asking for them to be posted. My advert clearly says Collection Only several times. What can I do to sort this out?In Advert COLLECTION ONLY...
Tracking with Simple Delivery
I have a buyer who has bought 3 items - 2 paid together other, and other paid separatly and combine postage. I contacted eBay to ask about this was told to contact and they would be able to change tracking - messaged today and they now can’t do this ...
3 colour wire missing
Dear Sir/Madam; I bought 3 D pen , when I see add on eBay 3 D Pen with 3 colour wires, then I pay £9.99 but when I received parcel 3 colour wires are missed. Please send me 3 colour wires or refund my payment. Thanks
Seller not despatched item
Received this from a seller i ordered from, originally said despatched 27th dec, then promised it would be here this week nothing arrived so started a case with ebay asking for refund and had this-Dear customer delivery is booked for Wednesday 14th a...
Paid for 2 boxes, but seller sent 1
I ordered and paid for 2 boxes, but I only received 1, and my payment for the missing item has not been refunded. Please guide me what I should do?
Ebay failed to combine postage on my international shipping programme orders
I have 4 orders from one buyer. Ebay has failed to combine postage on these items and the buyer is waiting for combined postage prior to payment. The auctions finished a few days apart.The purchases are on the international shipping program I think. ...
Return label unusable in Zambia – FedEx QR code, item not as described
I opened a return for an item that was not as described. eBay issued a FedEx QR-code return label. I am located in Zambia, and this return method cannot be used here. FedEx Zambia does not accept QR-code domestic return labels issued in the US/UK. I ...
Auctiva & simple delivery
Hi, I list my items through Auctiva but I would like simple delivery as my postage option. Currently I select my own postage option and pay but I would like to use Simple delivery as I feel I would have better protection. Can anyone advise if this is...
Do I have the right to request the buyer return the item?
Hi There, I recently sold an old Sega master system in great condition, the buyer then mentioned one cable was damaged. He asked for a 40% discount which I said was too much. The next thing I know eBay have somehow refunded the entire amount and he g...
Selling
Have an item for sale via auction and buy it now. Have received a bid, but have been contacted by another buyer who wants to purchase at the buy it now price. They’ve asked me to cancel auction and relist so the can buy it… is this allowed
Resolved! Sellers payment
HiDo sellers receive their payment as soon as the buyers pay, or do they have to wait for successful tracked delivery confirmation?The reason I ask is because I’ve had 2 items recently that the seller has only provided a tracking number which only sa...
no collection
HI a buyer has paid but not collected, i have messaged him several times but no reply what should i do.
Listing problems
When am listing an Item and I put it up for sale I don't see it getting any Views on it it's like I don't post the item right or something can someone help me with the problem pls I beg and thanks oh and some more thing I list it and post it and see ...
Help
I purchased an item from seller on 26th December, I have received no update re: delivery so sent message for an update. Still nothing, so I requested cancellation of order. However l, under reason why, I have made an error and marked won't arrive in ...
To
My sofas and not turned up but it's been put they were delivered
Resolved! Cancel
Tried to cancel a listing of two bikes I sold last year, and have received payment, but it insists I can not cancel an active listing because it thinks I’ve only sold one……..keep getting messages to buy….what can Ido
Ebay
Why is eBay taking a payment of £2.75 by direct debit on the 10th of each month?
Wrong name when ordering
I have the wrong name when ordering my parcel i need to collect it from post office what do i do !
I
Hi team, I am in the uk. I ordered an item from Italy in July 2025 for over £400, but the parts never arrived. The seller is refusing to issue a refund despite my many attempts to ask for one. Please help - I don’t understand what the issue is. I can...
Resolved! Refund issue
I had someone buy something from me, and asked for a refund instantly because their address was listed wrong. I issued the refund, but it came out of my eBay funds. Will that come back because I never actually got the money from the buyer, or did I j...
Blocked Countries are still bidding??
Hi, tonight i have had 2 items sold and 1 being bid on from Poland. This country is on my blocked list, so how come the buyers are still getting through? Kins regards Marvo71
A scammer seller
I paid for a camera 600£ and the seller sent me a message a few hours later saying that he "accidentally" refunded me with 300£ and he wants me to send the 300£ back to him. It sounds very fishy and also because he's new to ebay and never sold anythi...
