eBay

wabu6186 · ‎19-02-2026

Hi,

I sold something for the first time and I couldn't arrange for the buyer to collect.

If I go through the process of cancelling the item, it is asking me to refund the buyer £80.00, but I haven't had payment yet and I will not get payment unless I scan the buyers QR code which I can not do now because they are not collecting it.

What do I do?

Thanks,

Wayne.

jckl1957 · ‎19-02-2026

You will have to cancel and refund.

After you refund, the buyer's payment will be released so you will be out of pocket for a short while.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

*guinevere* · ‎19-02-2026

sorry, wrong thread

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fargvs · ‎19-02-2026

Hopefully you have signed up for Managed Payments ? --- cancel as problem with Buyers Address and consider putting a Postal option on your current listing/s.