Can’t verify bank account during switch to business account – all info is correct

[pinkrosesupplies]

Hi,

I’m trying to switch my eBay account from an individual to a business account, but I’m stuck at the bank verification stage.

Every time I enter my bank details, I get an error saying the account can’t be verified. I’ve tried both manual entry (with sort code and account number) and automatic login, but neither method works.

I’ve double-checked all the details multiple times:

✅ The account is a verified business bank account

✅ The name on my eBay account matches the bank account exactly

✅ Sort code and account number are 100% correct

It seems I can’t complete the switch to a business account unless the bank is verified, but it won’t let me verify it – even though everything is correct.

Has anyone experienced the same issue and found a way to fix it? Would appreciate any help!

Thanks!

[tressygirl]

As access to your account is required,  contact eBay Customer Services,  explain the issue hopefully they can add those vital details for you. It may take a few days for those details to be verified.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@pinkrosesupplies