Good evening,
I posted an item to a buyer who has not been with Ebay for very long.
It turns out that she has accidentally added an incorrect postcode to her address details and the second half of her postcode is wrong (it refers to a different road in the same city) Evri cannot seem to understand what has gone wrong even though I have messaged them through their help-bot and explained what has happened. I am now stuck in an annoying loop where Evri cannot deliver the parcel…but cannot tell me when it currently is or if it will be returned to me? I cannot even phone them because the AI phone agent is saying that another member of staff is already dealing with my issue and I cannot break out and speak to anyone else. Going round in circles and getting a bit fed up…any ideas on how I can resolve this problem please?
