Buyer rights in warranty period

[amazedaworld]

Hi all,

I bought a PC in last week November  and it stopped a week back ( it comes with 1 year warranty). Now the seller wants to contact me but I can’t msg him my contact number. Since it’s been over 3 months I can’t return the item .

what are my rights after 3 months here ? 

Please advise 

thx 

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  You could try your payment provider for help with a refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@amazedaworld