Buyer claiming item is damaged

[hegs79]

Is there much you can do if a buyer claims an item is damaged on arrival ? I genuinely feel the item was not damaged on packing. The lady is claiming that the item has paint on it. Packaging was not damaged either. I don't want negative feedback and genuinely sold the item (a coat) in good faith. Do I just refund ? 

[plum993]

Have you asked for photo's of the damage?

If the buyer opens a return request for item not as described in the listing you will have to refund in full.

[hegs79]

Yes and there are marks on it ! Also sent photos of the packaging. I just can’t understand it, the item was laundered before posting and hung on the line. I also packed it and noticed nothing.

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[jckl1957 · Accepted solution]

If it is the black coat you sold for £3, I would take the buyer's word for it and refund without getting the coat back - the Ebay tracked label would cost over £3.

Make sure the buyer opens a return case through Ebay.

[hegs79]

Yeah I’ve just refunded. Thanks for the reply. Not worth the hassle. Thanks x

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