eBay

kempes71 · ‎25-05-2026

New to this - but just had a notification that buyer wants to cancel an order as “ordered in error”. Not a problem as I haven’t printed the postage label out yet however it looks like eBay will refund the buyer but then charge me for the postage label. Is there any way round this as don’t want to reject the request but if I’m going to lose out then I will have to.

thanks

john1297576 · ‎25-05-2026

You have to cancel the label if you paid for it, to get a refund.

If buyer paid if unused they are refunded automatically but it does take 30 days.

*vyolla* · ‎25-05-2026

If you haven't printed/downloaded the Simple Delivery label provided, you don't need to do anything. When you cancel the order it will include the label.

If you have printed/downloaded it and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form (link below) for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

kempes71 · ‎25-05-2026

OFFICIAL

Thanks

Sent from Outlook for iOS<>

****************************************************************************************************************************************************************

The content of this email (and any attachment) is confidential. It may also be legally privileged or otherwise protected from disclosure.

This email should not be used by anyone who is not an original intended recipient, nor may it be copied or disclosed to anyone who is not an original intended recipient.

If you have received this email by mistake, please notify us by emailing the sender, and then delete the email and any copies from your system.

Liability cannot be accepted for statements made which are clearly the sender's own and not made on behalf of Network Rail.

Network Rail Infrastructure Limited registered in England and Wales No. 2904587, registered office Network Rail, Waterloo General Office, London, SE1 8SW.

****************************************************************************************************************************************************************

kempes71 · ‎29-05-2026

Thanks for the replies. So eBay did take the cost of postage label from my bank but then subsequently refunded it straight away.
As they were my last two items that were purchased but then cancelled by buyer the item is no longer on my active selling list. I’d be interested to know whether these will eventually go back on after a time period or do i have to relist the item?

thanks