Buyer asking for a refund

[sam1x1]

I sold two vhs movies but the buyer is asking for a refund as they cannot watch them due to tracking issues. I have just gone onto their page and they are selling copies of them. Can I issue a dispute against the buyer?

[**peaseblossom**]

If they have won the case you can appeal the decision here:

https://www.ebay.co.uk/help/selling/managing-returns-refunds/appealing-decision-seller?id=4369

You might also contact ebay about it using callback on here;

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid