Hi.
I sold 5 laptop PSUs that were brand new. Came boxed with Intel NUC pcs in sealed boxes. Because I did not need the PSUs, I put them on eBay. Sold 4 and no issues but the 5th I receive refund request. Buyer claimed the PSU killed his amplifier and I should bin it. Below is what he said directly to me:
It's killed my amp.
The supply was fully researched and compatible for the application.
I highly suggest you bin it.
Its just one of those things and I am not asking for composition. Please refund me to put towards a new amp.
And below is what he said when he opened the request:
Reason for return
Doesn’t work or is defective
Comments
Unfortunately upon connecting the power supply to my amplifier it is sending rippling (like wind noise) Direct current 2 sub driver so power delivery not clean, possibly a failing capacitor.. 4 contrast I have ben using a chep 1.5amp powr supply that works fine but is obviously headrom limited. The power supply even switched on and not turned up is outputting DC to the speaker. I am glad I didn’t try it on a laptop! The brick was well packed and the lead is new, brick has minor marks. Pops too.
I believe he's trying to abuse the eBay refund policy. I suspect he had an identical PSU and wants to swap it with mine. He said it has minor marks, which wouldn't be true since it was a new one. I sent him pictures with the PSU being packed so I have evidence if that. He even confirmed it was well packed.
Unfortunately eBay only offere me two options: to refund him and he keeps the item, or refund him partially.
How am I protected as a seller? The PSU was new, he used it for something that wasn't designed for.
What should I do?
Thanks for any advice!
Regards,
Razvan
