Black Friday discount not applied, Full price taken

[tra-8494]

An item was promoted with a Black Friday discount. Instructions said to input the discount code at Checkout. I made a note of the code but at the Checkout there was nowhere to input the code - it seemed there was no option but to go through the checkout process, expecting the discount to be applied at the end, but instead the full amount was taken.

I messaged the Seller, who said the issue is a concern for Ebay rather than themselves, and suggested that I message Ebay.

I can't find anyway of messaging Ebay.

Does anybody have any tips or suggestions to help?

Many thanks

[tobiasd4]

Code is added to 1st page of ebay checkout, scroll to the bottom to find it.

Unless code is added ar checkout, too late now.

[tra-8494]

Thank you Tobiasd4 for your reply and the info.

Feels like near-false advertising on Ebay's part though. Other commercial websites will put a discount code right in front of you on the screen or will simply add the discount to the total when you check out. I find it very hard to believe that Ebay are unable to do either, but instead secrete the code somewhere at the bottom of the page for the user to have to 'find' without any further instruction after having been directed to go to Checkout.

Anyway, appreciate your reply to my message.