Address change

[mrporcelain]

I have just moved house. New address. New phone number. I edited my account last night to provide eBay with my new address and phone number. In response they now want me to send them an image of my passport and have suspended my account. I did so immediately and 24 hours later I still cannot withdraw my money. Totally fed up. I have been with eBay for 26 years and this is no way to treat people. I tried to speak with someone, but I find myself talking to a machine. Please advise.

[papso22]

If you have sent them what they need,  you just have to wait.

[tressygirl]

It takes more than 24 hours to verify those details.

Hopefully,  then,  not too much longer for you to wait.

You must appreciate a long time user or not,  security measures are what they are,  and eBay can never explain the timeframes involved.

@mrporcelain