warranty

[xmenluke]

Hi 

i bought an electrical item, location; glenfield, leicester, it arrived fine and ive been using it for 7 months. It then developed a fault, I conctacted them, they said return it for a repair. They want it returning to China for the repair, shipping approx £10 each way, i have to pay both ways. The item has 1 year warranty. It only cost £45. Ive contacted paypal, they only help for 180 days. The only other route is my credit card.

Is this correct practise? 

Thanks Phil

[red_magpie]

EBay's own money back guarantee covers most items sold here, but only for 30 days after delivery. After that, they will not get involved, whatever the problem. PayPal buyer protection lasts longer, for 180 days, but only covers faults present on delivery. Neither will get involved in warranties. If you paid through another payment provider you can check their terms and conditions.

Otherwise, any responsibility now rests with the seller. If they're in China, you have no statutory consumer rights so there won't be anything you can do.

These are the risks of buying from unknown sellers online. Especially from sellers in China.