unpaid item

[shaz3rd]

Buyer has asked to cancel after I have raised an unpaid item case ( no answers to messages asking him to pay over the previous three days) stating his son has changed his mind. He has feedback stating he's done this at least twice before. What can I do?

[profgaz · Accepted solution]

You should Not even try to cancel it.

If a Buyer doesn't pay - After 48 hrs, you can Open an unpaid item case. (Close after 5 days to get your final value fees credit, by selecting buyer didn't pay)
If Buyer still hasn't paid they get an account defect, which helps stop silly buyers wanting to cancel for no good reason.
Neither party can then leave feedback either.

Add Buyer to your blocked bidders list
https://pages.ebay.co.uk/help/sell/manage_bidders_ov.html
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin
https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences&BuyerBlockPreferences=
https://www.ebay.co.uk/help/selling/resolving-buyer-issues/blocking-bidders-buyers?id=4082&st=2&pos=...

http://pages.ebay.co.uk/help/sell/unpaid-items.html

After closing case you can choose to relist or make a second chance offer

You should never simply cancel transaction as it could leave you with fees & a selling defect.
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137

https://www.ebay.com/help/policies/selling-policies/unwelcome-malicious-buying-policy?id=4375#sectio...

[shaz3rd · Accepted solution]

Thanks for your reply, fed up of people changing their mind after auction and wanting to cancel. Just a waste of time. Sharon.

[profgaz · Accepted solution]

Your Welcome.
I hate time wasters too.