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undelivered item in Global Shipping Programme
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28-11-2019 1:57 AM
I sold and sent an item using Hermes & Global Shipping, dispatched on 20.10.19. On 24.10.19 tracking was marked as being at the Staffordshire cdntre for processing , custom docs etc. & cleared custom on the 26th.
Since then it has floated around in circles back & forth and finally on 06.11.19 it was marked as unabe to deliver & returning to sender. Until today neither I nor the purchaser have received it. The purchaser has tried to contact GSP with no luck at all.
How can I contact Globa Shipping asap to find out what on earth they are doing. The purchasers delivery address has been used by GSP several times before without any problems & indeed has just reeived another parcel a day or two ago.
The service is dreadful & I nor the purchaser cannot seem to be able to find out what they are up to - this item should never be returned to me as it is entirely GSP own incompetent mistake & over a month now it is still floating around in their system somewhere.
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28-11-2019
8:23 AM
If you are unhappy with GSP why use them. It is far cheaper for the buyer for you to deal direct. Opt out.
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