transaction defect

[martingill9-uk]

HI I,m getting the feeling that a request for a transaction defect to be removed was not read in full . The request was denied but the advice given how to avoid issues like this in the future is ,1 . make sure the items i list are in stock  (I never list an item i dont physically have ) so I dont have to cancel any orders (the order in question was not cancelled a refund was issued and the order is still in the post ,i have a proof of postage) 2 . if the buyer has an issue with the item i should work with them to solve it ( I totally  agree  but the buyer needs to get in contact with me to let me know of an issue . The buyer was informed of  royal mail delays on the day the order was placed, and a photo of the proof of postage was sent to the buyer the next day once it had been posted over the counter  at the P.O . Theres only so much that can be done and when you get the feeling that legitimate requests are not being read it is very disheartening . I dont think I'm the only seller who is now getting negative feedback or any type of defect due to The Royal Mail which i would class as outwith our control . I might add up untill a couple of months ago my feedback was 100% . any defect has been Royal Mail related, due to coronavirus i would think . This should be taken int account. I feel better now ive got that off my chest , cheers

[redwick1]

Proof of postage is not proof of delivery and that is what you need

If you dont have tracking or the 16 digit code from a Royal Mail receipt then you have to deal with the problem

The buyer should have opened a dispute but if they did not then you could have contacted them and asked the to open a not received and refunded through the dispute

Did you do that?.

If you keep the buyer happy then you can ask them if they would revise the feedback

The advice on email you receive is just an automated one 

[martingill9-uk]

Hi Thank you for your advice , I didn't ask the buyer to open a dispute , as soon as i noticed the negative feedback i sent a full refund and let the buyer know i had done so . Thanks again i know what to do next time , cheers

[redwick1]

You should have told them to open the dispute.
All problems have to be sorted that way
If you just refund through paypal then you will be left with the ebay fees.

Also the chance of a dodgy buyer still opening a dispute.
You will pay the paypal fees anyway as they are non returnable

If you go to the bottom of the page there are announcements about action ebay is taking over weather delays and which areas are affected