some buyers stating "empty" or damaged envelopes

[eddy130_1]

good morning all,

has anyone had an increase in some customers stating you only sent one instead of two items.

or the mail was open and,  but the label wasn`t damaged, oddly.

in respect to the damaged and missing contents none of them can provide many if any pictures. i ask for  the royal mail damaged bag and dated letter and none can provide any evidence,

i worked as postman for 21 years. 

to post empty envelopes knowing they were open was a quick way to loose your pension and job. simply you HAD to put in a  RM damaged bag with a dated letter. if you spotted an open letter then you would have to write "open" date it and take back the next morning to show the manager.

i offer to resend or refund, if that`s what they want. but it`s getting expensive?

any ideas, in how to deal with these i guess 100% honest  people in the correct way? thanks 

[red_magpie · Accepted solution]

I don't think we've seen any particular increase in cases, but questions are often asked here about envelopes or parcels that allegedly arrived empty or missing some of the contents.

Whether or not the claims are genuine the seller will probably never know.

Like most cases under eBay's money back guarantee, it's covered by eBay's policy that if they can't determine that the item arrived as described, they will find in favour of the buyer. As eBay never sees the item and doesn't require any evidence, it's almost a foregone conclusion that the seller will have to refund them.

EBay has become a very risky way to sell things, the money back guarantee is wide open to abuse by dishonest buyers.

[eddy130_1 · Accepted solution]

well, i do always ask for photos of any damaged bags or letters. i started to report buyers too. this highlights the concern. about 3 ebay agents have told me to do this. thank you for your comments. maybe i just had a few challenging customers in one go. hopefully they are gone for a few months!