sending a new invoice to a refunded buyer

[maxrockchick]

Hi

My buyer requested a refund as the item wasn't received, the refund is pending on paypal.  Today the buyer has received the item and would like a new invoice to pay for it. is there away of doing this. 

Thank you

[redwick1 · Accepted solution]

If they opened dispute then they go back to the dispute and close it

if they opened it on ebay then they go to the resolution centre at the bottom of the page

They could try on paypal if they can not do it on ebay

If that fails and the refund goes through then they can refund you by sending the money to your email address on paypal

[maxrockchick · Accepted solution]

There was no dispute we dealt with it through messaging. Ive tried Paypal no joy. I'll wait for the payment to go through.

Thanks for your help

[redwick1 · Accepted solution]

all problems should be done through the resolution centre at the bottom of the page
It does not harm your account and if it is done properly then you get your fees back

Is the money pending on paypal for the 21 days hold?
Once it is released then you will have the money and no need to send an invoice