seller withholding item returned for repair under warranty

[alex_worcestershire]

Hi All, bought lawnmower on e/bay using Paypal Dec 2019  with 2years warranty  Seller collected machine for repair following breakdown 17th Sept 2020 ,but has since played (ping/pong e/mails with me) without reparing/refunding or even returning machine as it is. Now  not answering Tel or E/mails.

Seller  now has benift of both payment and the machine whilst I have nothing.

Card provider contacted but could be several weeks for reply even if bank decides to help.

Not sure if any options still open to me but grateful for any input. Alex 

[plpmr · Accepted solution]

nothing you can do via eBay / PayPal but if they are a business seller you can get trading standards involved via CAB.

[alex_worcestershire · Accepted solution]

Thanks pipmr have just tried TS and they advise contacting bank credit card provider using Section 75 Consumer credit act, pointing out they are jointly liable for breaches by the retailer. So we shall see
meanwhile thanks again for support ,big lesson this to stay away from Genpower. Alex