seller level is Below Standard

Hi, I'm totally confused why I'm getting email from ebay saying that my seller level is below standard.   I have been a member since 2006 & still have 100% feedback.  Can someone help me understand why I'm getting these emails.

TIA

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feedback has no affect on your seller level

 

your seller level is determined by how many cases etc are opened against you,

 

to see your defects etc go to your seller dashboard :-

 

https://sellerstandards.ebay.co.uk/dashboard

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