seller isn't able to refund

[seas_3682]

hello, so I have returned a item to a seller and has arrived to the seller, but the seller isn't able to refund my money

[red_magpie]

It is so hard to help you if you don't give us any information about the sale.

When and how did you pay, when was the item delivered and what was the reason for returning it? Was the seller a business seller or a private seller? How did you return it and, most importantly, did you use a service that provides a tracking or delivery number? Did you return it through eBay's resolution centre, or simply return it to the seller yourself?

PLEASE give us the information we need to help you. Otherwise, if the item was faulty or not as described, read eBay's money back guarantee to see whether you may still be able to use it: https://pages.ebay.co.uk/ebay-money-back-guarantee/