scammers?

[ansal1638]

I paid £150 for a sofa on Ebay. The seller then refused to let me have the sofa as they said that they could not see that the money had been paid. They say that I have a dispute with Ebay as they have taken the money. Ebay are proving impossible to contact. They seem to want to block any provision of a contact number so the issue can be discussed in detail. In stead I have been asked to fill in a return for an item which I never received. When I said that I wanted a return I meant the £150 which I paid to Ebay not the sofa. So I canceled the return and now Ebay are even harder to get hold of. What should I do next. Should I complain to trading standards, Watch dog or an Ombudsman? I want my £150 back and some sort of communication.

Since when are EBay operating a system where you push the PAY NOW button and the money disappears?

[papso22]

The seller will be on managed payments and possibly a payment hold, and doesn't understand how it works.  Put that with a buyer who doesn't understand how the money back guarantee works and you have the recipe for a disaster.

You needed to wait 7 days and then open a case for item not received.  Of course you don't open a case to return something if you have nothing to return.  You wanted a refund, that is not what a return is.

Now you have opened, and closed, a return case the system won't let you open another.  If you paid through PayPal you can try a case for not received through them, or you could try and persuade eBay CS to bend their rules and open an item not received case through eBay for you.

You contact ebay CS through the help and contact button on the top of the page.  They open at 8.00am and there should be a call back or live chat option.