scammed

[fossilcavern]

How can I request to hear all the conversations ebay has had with me and the buyer, who I belive is a fraud

[arkwebus]

Thank you for the update.  It's a complex matter not made any easier by the Chinese connection.   If the buyer [who clearly does not know 10% about fossils] has opened a "not as described case" then the simple answer is that you refund.  It is almost certainly pointless on cost grounds to try and get it back from China.  As a business seller you are - in any event - required to accept returns.  I'd guess you will think it is a matter of principle but you have an excellent reputation and little harm would be done.  As to the feedback it certainly can be removed though usually the seller sends a feedback revision request to the buyer [well that's not going to work].   The CS reps seem to have jsut given "scripted" answers.  What they mean is they "won't" remove it.

There really is no point in pressing it.  I would be very doubtful as to whether you will ever get anywhere and it would be best simply to move on.  People suggest suing eBay although we have never heard of any success!  It's an interesting question as to where eBay is based for service of documents and the like and in which country the court would hear it.  Luxembourg perhaps?.  What you can do about the feedback is to write a response in measured terms as you have explained it to me.  Do not be abusive [obviously] do not mention such words as "EBay""refund" "case" and so on

@fossilcavern 

[arkwebus]

I doubt if you can and I doubt if - in any event - it would help. 

If you tell us a bit more what has gone wrong we can advise.  It may seem counterintuitive but you very rarely need to speak to ebay and can deal wwith it yourself.  

Many of us here have great experience! 

@fossilcavern 

[fossilcavern]

Hi Arkwebus thank you ftaking the time to assist , We sell crystals and Fossils and sold 2 composite fossils to a customer in China who on delivery said that they are fake and the bones are made of plaster. These are found in Morocco and are fragmented and highly fragile. they are found in sand rather than rock so they are made up again and reset into a cement like base. Our customer claimed that they were fake and sent a picture showing the end of the rock all broken up. He opened a case saying that he had received fake items. eBay has been provided with proof from ourselves that they were genuine but said that they are not in a position to check what was sent out so cannot do anything! We had in the meantime asked the customer to return the fossils for a refund, this he never did. He has also left us negative feeback that has had a lot of customers messaging us to enquire if certain items are genuine, have certificates of authenticity, can they see photos of the certificates etc. Three customer service agants have said "Do not worry we will remove this feedback" only for nothing to happen. The latest said that eBay now has a new system in place and no-one can remove feedback and we as customers are now unable to talk to that department. We also found out that he had been refunded through Paypal for a partial amount. Talking again to an agent last night in the disputes department we were told to ask the customer for photos again of the items. She also stated that the eBay and Paypal systems were still linked and that a refund cannot be given by both companies. This morning a full refund had been issued by eBay with no appeal available anywhere.