russian man leaf t me bad feedback as i had hours of trying to buy postage to sendhis item he used

[theislandshop14]

why are buyer so nasty when nothing goes right for them i lost the equivenat of 3 working man hours on 2 diffrent pcs tyring to obtain a correct route with his address . which had red font errors on showing a post code that was wrong and thus would not let me purchase packlink postal or pay or print . i used a 2nd pc. all to no avail i took sereval screen shots of the process. thus meaning i have photo graphic auidt . that nothing worked for me.  im so upset at this. i feel the only correct route is to leav ebay as i feel cheeted conned and demoralised . with this russian man. who insulted me on his last emails . saying i shoold fo on computer course and ad some remark about my pride. 

[tressygirl]

You're initial reaction to leave eBay because of this,   is natural and understandable,  because you are a conscientious seller.

However,  after the feelings  of shock and disappointment have set in,  you can try and resolve this.

eBay may remove the feedback as it mentions a refund,   this is not allowed, so contact them.

Contact them this way.

https://www.ebay.co.uk/help/contact_us?id=4814&st=10

The contact links can be found on the left on that page.

Lines open today between 8 a.m. and 10 p.m.

Should that fail,  message this buyer politely explain why you had to refund,  the technical issues,  then see if they will accept a feedback revision you need to send to them.