royal mail deliveries

[alanr1765uk]

hi all,with this virus going around at the moment ,alot of delivery companys are struggling to deliver on time,i,e royal mail,cant ebay but something on there site regarding this issue,telling buyers to give sellers more time before putting in a complaint about late deliveries,cos its not the sellers fault,regards alan

[john1297576]

I don't think that telling buyers should be necessary, but some are not living in the real world, so if they don't know of the problems, no amount of telling them would do any good. It has always been the same, buy on Sunday and expect delivery first thing Monday morning.

[tressygirl]

If you have received late delivery marks directly due to this Covid 19 crisis,  that is,  posted on time,  and it has been delayed in delivery,  then call eBay CS,  from the Help & Contact tab above Live Chat is great to get for this,  they will look into it for you and remove those late delivery marks.

eBay have stated that if your seller standard falls below average,  they will bring it back to above average for the next evaluation.

[**peaseblossom**]

They could make it clearer for buyers but at least they've offered sellers more protection:

https://community.ebay.co.uk/t5/Announcements/Update-on-Seller-protections-for-UK-Sellers/ba-p/65719...