returning an item

[06cazann]

I requested to return an item because when it arrived it was much too heavy ( a radiator) and our builder said that it would be too heavy and could damage our building.  I opened a 'returns request' because I thought that was what I had to doand explained the situation

The seller wasn't happy that I opened the request and told me  "you have to stop the 'returns request' before we can accept it".

My husband said that I couldn't do that (we had been stuck with a smaller item before as the seller told us the same thing - and we still have that item!).  The seller agreed and the item was picked up by Courier on Sunday morning. Of course I know that I have to pay the £20 due for the courier.

Yesterday - Monday - the seller emailed me and told me that I had to close the 'returm request' as eBay "won't allow them to refund me whilst the request is open" I again replied "No" and explained that they had the unopened item and my husband said that I mustn't close it before getting my money.

I wrote again today but they have not replied to me .

AM I doing the right thing?

[**peaseblossom** · Accepted solution]

Yes, you should keep it on ebay's system otherwise you won't have proof of return.

[*guinevere*]

Sounds like he wants you to close the return so he can disappear into the sunset and not have to refund you.

Stick with the case and escalate it after 3 working days to get your refund.

[06cazann]

Thank you Peaceblossom,

That's exactly what my husband told me I should do and why - but to be perfectly honest, I thought that maybe I was wrong to fill in the 'Return Item' form and had caused a problem, as I've never done anything like it before