return item to seller that is not a member of ebay anymore?

HI, can anyone please help, i purchased a torch from ebay, when it arrived the cover to the charger point onf torch was missing, i contacted seller, they said they would send another out, i thought i would check on progress , it says they are no longer a member. I have started a complaint and ebay have asked me to print a label and returne before 21st december, the label has printed ok, do i just send it, or am i wasting my time sending it back to someone who now does not exist on ebay. I cannot contact or find them anywhere? or is this just somthing i have to do to get my money back. I can see the seller getting the torch back, and me not getting my money back......please advise, would be much appreciated.

Accepted Solutions (1)

Accepted Solutions (1)

redwick1
Experienced Mentor

If ebay have sent a pre paid label for the return of the item then you return it

It has to show that it has been returned to get your refund

Ebay accept Delivered or attempted delivery to get your money back

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