request total not working

Hi_I'm trying to request total price combined postage for 2  items from the same seller in My shopping cart but it won't let me it just comes up with this message

 

We're sorry, but we can't complete your request at the moment. If you see this message more than once, contact us, and we'll do our best to help.

Error code: 80801
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Best do as the message suggests.

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