reopen case

[its_just_me_chelseagirl]

can i reopen a case. I eventuIIy recieved a item so cIosed the account. Now the item i brought was fake as i had it authenticated by Pandora. I want a refund for this item ?

[temperate_porcine · Accepted solution]

You can open a 'not as decribed' case after an 'item not received' one.