removing negative feedback

[reasoffinvoy]

I had a buyer place an order then immediately request a cancellation.

We cancelled the order before shipping as requested and confirmed refund.

10 days later Buyer left negative feedback saying item was broken and "total **bleep** and not to buy", but he never actually purchased anything from us.

This is our only piece of negative feedback and spoils our 100% record.

Any suggestions if he wont revise ?

[plum993 · Accepted solution]

The only other option is to conact ebay and see if they will remove it,http://ocsnext.ebay.co.uk/ocs/cuhome

If they don't and you havent already you can leave a follow up reply,along the lines of buyer requested to void the transaction and item was never sent out,as you have to be careful what you say in feedback or it can be removed

[reasoffinvoy · Accepted solution]

Realise now that my feedback cant be removed or altered 😞 SHould have looked into it further before having a hasty reaction. Just got complacent with always having positive FB.
Thanks for your help.