refunds to buyers by ebay

[thefirsttigerned]

My buyer says that he did not receive the item.  I have a couriers track that says he did.  ebay found in my favor but overturned this the next day and are now taking £90 from my account.  Im going round and round in blooming circles trying to contact them but all I get is case is closed!  PLEASE HELP 

[redwick1 · Accepted solution]

Was the tracking on the dispute?. If it was and said Delivered then you should not have lost the dispute.

You need to try and appeal if you can

See the link

https://www.ebay.co.uk/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?...

If that does not work and you are sure all the information you have is correct then try writing a complaint to the ebay address on the user agreement at the bottom of the page.

[thefirsttigerned · Accepted solution]

Hello. Thank you for your reply and assistance. I have today received an email from the buyer stating that the item has at last been delivered. However ebay in their wisdom have credited the £90.00 back to his account! (don’t worry he wants to get it back to me). When I try to follow the links to appeal the decision I cannot get any further than the first few pages as they are not showing any activity on my account that needs attention!

Sent from Mail for Windows 10

[thefirsttigerned · Accepted solution]

I finally managed to get in touch with ebay and they looked again at the case and immediately reversed their decision and credited my account. Thank you very much for your advice. Regards

[redwick1 · Accepted solution]

You are welcome and very pleased it was a good result. Thank you for coming back and let us know.