I have refunded a buyer due to a lost parcel, but have ended up paying ebay fees for something that I technically have no longer sold - what can I do about this?
If the buyer didn't open a case then you need to send them a cancellation request in order to get a refund of the selling fee. If they did open a case and you agreed to the refund straight away then you will auto have received a fee credit. If you didn't agree and ebay had to force the refund you won't get a fee credit.
