refund

[ckpartysupplies]

i sold a set of 6 balloons to a buyer and it happened that 3 out of the 6 balloons (according to the buyer).

although it's a set of six,the 3pcs that turned out to good can be used without the other 3 that are faulty.

the buyer went ahead to use the 3pcs that okay.

and demanded a full refund from me or they'll leave a negative feedback and it was a threat.

am i really supposed to issue tham a full refund?

are they supposed to be threatning me with negative feedback.

do i have any protection from ebay in cases like this?

thanks for the anticipated response.

[red_magpie · Accepted solution]

Your buyer has already left negative feedback, so the threat of this is academic.

I have a feeling that you could have handled this better, possibly on both sides. Your buyer is entitled to a full refund. If you want the items you sent to be returned eBay will enable you to send them a prepaid return label. You appear to be happy to let them use the three that were working, so it's up to you whether to pay for them to be returned used.

Just ask the buyer to open a case under eBay's money back guarantee, through the resolution centre.