refund gone wrong

[christiafese-0]

Hi. I need some advice. Two weeks ago I bought a battery for my laptop. The battery case cracked due to heat expansion of the batteries inside. The seller agreed to a refund but rather than refunding me billed me for a second time!  I’ve sent two requests to the seller today to get it sorted but haven’t heard back yet. Unfortunately, since I thought the issue was sorted I no longer have the item in my ‘bought’ section since I deleted it. So I cannot click on it and ask Ebay to step in to sort this. What can I do now? Chris

[redwick1 · Accepted solution]

Did you open a dispute in the first case?

If you did then you go to the resolution centre at the bottom of the page and the option to escalate should be there.

If you did not open the dispute then go to Help and contact at the bottom of the page and all items you have bought should come up and you open the dispute there

Open a not as described dispute at the bottom of the page under Resolution Centre                                                                            Escalate it after a full 3 days of opening the dispute.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

I dont know how they could invoice you a second time if you only bought it once.

[christiafese-0 · Accepted solution]

Thank you for the advice. 👍🏻