problem with TV

[malutkazabka]

Good Morning,

I bought a TV 

Toshiba 49U6663DB 49 Inch 4K Ultra HD Smart TV and 5 Years Warranty.

( 182726763278 ) on 29,08,2017. 2 weeks ago I started to have a problem with my TV: TV it turns itself off everytime I try to switch it on. The red light under TV (sensor) is flashing and a 3 second later TV is off again.

I tried to contact seller, on Saturday 09,12,2017 but the only message I get from seller was question about more details, e.g my address, my name and TV model. Seller said that need this information for my warranty claim. 

Today I sent message to seller again but so far no answer. 

I need help how to claim my warranty as I bought TV with 5 years warranty, unfortunately I didn't get any documents or email with warranty information. I was thinking that if seller is offering 5 years warranty so if anything happen with my TV there will be no problem with fixing it.

Kind Regards,

Marta

[redwick1]

Ebay and paypal money back guarantees are for items that are not as described when they arrive and not a warranty

Any warranty is between you and the seller

If they are business in the UK then contact Citizens Advice for their help

If overseas or a private seller then there is nothing you can do

You dont say when you bought it.

If you have just received it then you open a not as described dispute in ebay resolution centre

If you have not recieved your item and it is past the latest estimated day of delivery on the item description then open a not recieved dispute at the bottom of the page under Resolution Centre

Escalate it after another 8 days to get your money back

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

Ebay money back guarantee

http://pages.ebay.co.uk/ebay-money-back-guarantee/