problem customer

[neigilla]

i have a problem with a customer who demanded a refund after claiming a parcel had not turned up. after i had issued a refund i chased the parcel through the post office and it turns out the parcel was waiting at his post office unclaimed.i have emailed the buyer but had no reply . .  what do i do now. .

[*guinevere* · Accepted solution]

Did you put your return address on the outside? If so it will be returned to you but this may take a few weeks.

If your buyer does go and collect it you can send them a money request through Paypal to repay.

Obviously most buyers are honest and would do the right thing but in the event of them refusing to pay there is nothing you can do through ebay to force them.