parcel shipped via ebay gone missing, what do I do

[u_win_some_u_lose_some]

A case was judged against me even though I added tracking of the item. I bought the shipping via ebay using Hermes. The item was within the uk but the parcel has gone missing. Customer service is useless and I'm not sure what to do. Thanks Chris

[u_win_some_u_lose_some]

https://docs.google.com/forms/d/e/1FAIpQLScURhX3kv-Pxj47spI860wtXIevUlBzUfY2IEqE2KBCjtqt-w/viewform?...

its ok folks I managed to find this after I posted, what a load of **bleep** ebay shuttle is

[john1297576]

"I added tracking of the item." When? You must add tracking BEFORE a case is opened, otherwise you are going to lose. Adding after a case is opened is now too late, did you read the recent message from Ebay.

If added it will only work if delivery is shown as being made.