on the 11th March i sold an item approx 60cmx60cmx60cm isent this through ebay ,packlink postal service was contacted by the buyer after 10 days to say that it had not been received , i tracked the item with the carrier Hermes but it showed it was static since the 12th of april tried to ring hermes but no answer , so i live chatted them , gave the ref number , and they said as i was with paclink i had to contact them , i contacted Packlink on the 27th april as hermes had been no help and the buyer was getting more upset, Packlink sent me a screenshot of the package delivered which i forwarded to the buyer , he said that the photo was in a warehouse and not his home , when i checked the screenshot was from the 8th of January and i challenged the packlink advisor saying that it could not have been my parcel as it had not been collected by carrier from the shop on the 11th april , he then got back to me saying it must be lost put in a clam and attached a link .
I read the claim details and it stated i was only covered for £25.00 compensation , i then said i wanted packlink to investigate fully with hermes to find my parcel and deliver it or return it to me , as it was worth £115.00 inc post he wrote today to say that they wont investigate until i put in a claim leaving me exposed to loose £90.00 as i will have to refund the buyer even then wait for packlink to decide if they will pay the claim .
