non delivered item

[ericw2542]

Hi i had a parcel delivered by yodel that i did not recieve.

got in touch with yodel and they agreed that it was mistakenly delivered and cannot now find the parcel and have agreed a refund only if the seller gets in touch with them but seller is refusing to do so

ebay resolution centre has sided with seller and said its been resolved is there any other way to make seller claim refund on our behalf?

[redwick1]

If the item shows Delivered then ebay will always go with the selller

The seller does not have to take any further action 

You need to push it with the courier

If you can not make progress then contact Citizens advice for their help