Hi i had a parcel delivered by yodel that i did not recieve.
got in touch with yodel and they agreed that it was mistakenly delivered and cannot now find the parcel and have agreed a refund only if the seller gets in touch with them but seller is refusing to do so
ebay resolution centre has sided with seller and said its been resolved is there any other way to make seller claim refund on our behalf?
EBay doesn't attempt to investigate decisions, and it's default policy is to decide cases according to the tracking record. If this reports successful delivery, they will support the seller.
In this case, if you can provide evidence that Yodel has accepted that the tracking record is incorrect and that item was mistakenly delivered (you need to explain what this means) this ought to be grounds for appealing the decision.
PayPal has a proper complaints and appeals procedure. They also tend to consider cases more carefully as, unlike eBay, PayPal is regulated and users have a right to appeal to the financial ombudsman. The procedure is in the user agreement.
Don't let them get away with this. If Yodel itself confirms that its tracking record was mistaken it would be intolerable for eBay and PayPal to disregard this.
