negative feedback

[stillo-uk]

Good Afternoon.

I wonder if anybody could please offer me some advice, I sold an item  to a buyer and the buyer is now claiming  that the item has been throwing up error codes and consequently left me negative feedback however eBay did not accept I had to return the item so the buyer obviously has the item.

I contacted the buyer to explain how to use the item correctly and to explain what the code on the interface actually meant, the item was an eco-technics revolution digital fan speed controller and it was displaying the message E 16 PH a which is actually the manufacturers cose for the chip that is inside the unit so it denotes that the chip was manufactured in 2016 and is the pH a chip, I tried to contact the buyer with no look I then sent another message asking them to revise the feedback explaining that they  were mistaken, it was not an error code it was a manufacturing court I pointed the buyer in the direction of the user manual and I thought that would resolve the problem.

The buyer has now left me negative feedback telling people to avoid as I am a scammer, I have great pride in the fact that I am honest and I would never consider selling an item to someone that did not work, I contacted the manufacturer to clarify what the E16 PHA code meant and they confirmed it is not a record it is simply an identification code for the chip, the buyer has failed to respond to any of my messages and eBay have completely ignored the fact that this is not on a record, I am not a scammer and I would like to get the feedback revised or removed but I cannot get eBay to even listen to me.

I have no alternative but to leave a response to the negative feedback to let other people know that the buyer was confusing a manufacturing code with an error code, I am upset that the buyer is called me a scammer as I am quite clearly not, I was very proud of my 100% feedback and unfortunately because the buyer couldn't be bothered to read a user manual I am now 99.4% although still a good score I would have preferred to remain at 100%, is there anything I can do to try and remedy the situation, the buyer will not answer my messages eBay have not replied to my request to have the feedback revised removed

Thanks for taking the time to read this

Regards

David

[plpmr · Accepted solution]

You have two grounds to try to get the neg removed -

Masked profanity – it's clear what “f” stands for..

Defamation and use this request -

https://www.ebay.co.uk/help/policies/member-behaviour-policies/defamation-claims?id=4706&st=12&pos=1...

[stillo-uk · Accepted solution]

thank you very much for your reply I have done as you have said and I have submitted forms to eBay with a copy of the email from the manufacturer I have once again tried to contact the buyer but is expected they have ignored me I'm eternally grateful for the very good advice you have given me

[stillo-uk · Accepted solution]

what can I say you are an absolute genius within 10 minutes of submitting this form and all other relevant information eBay have confirmed that the negative feedback will be removed, but in my opinion I think eBay should go much further with buyers this buyer quite clearly was not prepared to listen to me and was trying it on, I had a funny feeling that he may have been trying to send an item back to me that wasn't actually the one I sent but the fact is he or she filled to read the user manual which would have explained the code to him or her I am eternally grateful for your absolutely excellent response and I can quite proudly say I have my 100% feedback restored

[john1297576]

Ebay's excuse is that it is the buyers opinion.  Trying to explain to Ebay CS would be as bad as trying to explain to a buyer who is incapable of understanding a perfectly reasonable explanation.

This is one of the risks of selling on ebay, far too many buyers are incapable of understanding that they are in the wrong.

You can leave FOLLOW UP FEEDBACK, BUT do not leave feedback as negative comments can be removed and you would get a policy violation.

Just leave follow up feedback which goes under the sellers comment, I suggest something like "Buyer does not understand that it is not a scam but a manufacturing code."

There is a limit to the number of letters you can use but try to fit in something along the lines of what I have suggested. At least it is polite, I could think of other words to describe buyer.

Add Buyer to Blocked Bidders list.

[stillo-uk]

thank you very much for your response I am not a business seller it is just something I have that home that was surplus to requirements and it works perfectly fine I have left a comment I have not left a negative comment I've just stated that the buyer is mistaking an error code for a manufacturing code thank you very much

[redwick1]

The buyer opens a dispute for not as described and you have to deal with it by sending a pre paid label for the return. It is how you deal with it

There is nothing in that feedback that ebay would remove.

Do not leave a negative comment on a green dot as if you do the buyer could get that removed and you get a black mark on your account

Sellers are not allowed to leave negative feedback for buyers so there is no red dot.

You could try and sort it out with the buyer and then see if they will revise the feedback

[stillo-uk]

the buyer contacted eBay and eBay said he did not have sufficient grounds to claim there was a problem and consequently I did not have to refund him this is why I cannot understand that he was allowed to leave negative feedback I have proved the buyer does not know how to operate the unit, and as far as I can see the feedback he left is defamatory, is claiming I am an F scammer and we all know what the F stands for and I am not a scammer the buyer is quite clearly not intelligent enough to understand how to read the user manual thank you very much for your response I'm eternally grateful