my refund.

[0121-ian10]

l purchased an item that when it came was totally different from what ld ordered l let the seller know l wasnt happy and had returned with proof of postage l could not print off postage label as l dont have a printer its not showing that l have returned it its just saying print off postage label the seller knows full well hes had it back cant get anyone at ebay by phone and cant get on to live chat any advice please.

[tressygirl]

Presumably then you paid for that fully tracked return postage.

If so,  then you open a case for item not as described from the Resolution Centre,  link at foot of most pages.  Enter that tracking number,  and it then gives the seller 5 days to refund you.

If they do not,  you escalate the case on day 6 ,  eBay step in and fully refund you. 

Returned items do not actually have to prove being posted,  or then a seller could just refuse it,  and no refunds would be made.  That tracking number is therefore,  essential to prove it was posted,  without the nuber,  you cannot win any case.

[redwick1]

It is all automated

If you paid the return yourself then you have to put the tracking on the the return

That may be difficult and you may have to contact ebay by Live Chat as when a return label is sent

the tracking for that return is on the listing. It may be difficult to add to the return

You really needed to use the label and should have asked a friend relative or neighbour to print it for you

If you did not send it back tracked or with the 16 digit code off the Post office receipt then you will lose any dispute

Live chat at the top of the page under Help and contact then scroll to the bottom of the page to see if it is there

They open at 8 am on a weekday

[ruby*tuesday]

If you didn't use the Label EBay sent you they won't know that you have Returned the Item and you won't get a Refund.

You will have to keep trying to Contact Ebay. Live Chat maybe available?