missing items

[stellarstar2013]

Hello there

I have just found out that my case was closed due to inactivity but I was waiting for ebay to act on my behalf and I was waiting to hear from you. I had not had contact from the seller since the first contact. I had been checking with ebay  to see if there had been a decision made but I have now been told that it was closed. I was sure that I had opened the case for ebay to step in. as it was a cost of over £18.00 and for christmas presents that have not arrived.  Please can you look into this for me, or at least re contact the seller on my behalf Thank you I will also contact you by phone as I have been waiting for you, have I missed something? Best wishes

[61stephenuk · Accepted solution]

You were advised a month ago to open a case with Paypal as you were out of time for an eBay case.

https://community.ebay.co.uk/t5/Member-To-Member-Support/items-I-have-ordered-have-not-arrived-and-I...

You must do this now if still within 180 days from payment and escalate with Paypal after 2 days and before 20 days are up.

This is your last chance at a refund if you do not take action you will not be refunded.