28-06-2021 2:35 PM
Hi, there, I have been a member of ebay since 2008 and this has never happened!
Buyer received parcel (royal mail 2nd class tracked) today, item was signed for by buyer on delivery, buyer sent me a photo of the parcel as it had been cut open and the item had been removed. Photgraphic evidence received of parcel. Buyer has 0 feedback on ebay
Will contact ebay but I find this very hard to belive the issue is ligitimate. Thoughts/advice appreciated.
You don't have to do anything unless they open an EBay Case for Item Not As Described.
Just add your Tracking Number into Dispatch. That will cover you for an Item Not Received Case.