item not received deadline

[uk-bargains]

Hi Guys

I am fairly new to ''item not received'' process , I have a deadline for the 28th July to resolve the case, the item has been lost in the post and I had re posted back out to the customer , I am sure it will reach the customer before the 28th July but my question is , if the reposted item does not get to the customer by the 28th July does the case automatically get closed in favour of the buyer , I have sent them the new tracking number via ''send message'' in the case details, what's the best way to resolve this without it going against my account please.

Thank you 

[john1297576]

The buyer would have the option to escalate whether the replacement had arrived or not. 

When a case is opened it is really best to refund, as that closes the case and no more problems. Buyer can then buy again.

Sending a replacement still leaves you open to having to refund and leaving buyer with two items and the money, and you won't get a refund of the selling fee.

The new tracking number will not prove anything to ebay, so as I say you could still end up being stuffed.