iphone 12 pro purchase battery condition

[dutr_9254]

I recently bought a used iphone 12 Pro at auction off ebay.

Before purchase I asked the seller if the battery was good and was assured it was.

When the phone arrived I checked the battery health before and after a full charge - 78%, 'your battery's health is seriously degraded'.

As a new battery is around £30 and quite a process to fit, I asked seller for a refund of £30 but not heard back from him yet. 

Am I being reasonable?

Thanks    

[redwick1]

You have 30 days to open a dispute

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...