11-06-2021 3:34 PM
Click on "eBay Help", top right of page (or from My eBay pages it's "Help & Contact", top left). Scroll down to "Contact Us" and click on that. Select a topic, the nearest or any topic. On the next page, on the lefthand side you should get links to "Have us call you" and "Chat with us".
You cannot phone them all staff are working from home because of Covid, the main line of communication is a Live Chat, sometimes there is a Call Back in place.
At a guess can you not list items for sale on this new account? Then, you do need to contact them just to verify you are the account holder.
Contact them this way.
Scroll to the very bottom of the page on the link below , and click on Contact Us.
https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH
Lines open today between 8 a.m. and 10 p.m.