Contact them this way.
https://www.ebay.co.uk/help/contact_us?id=4814&st=10
The contact links can be found on the left on that page.
Lines open today between 8 a.m. and 10 p.m.
Or, better and quicker to come back here, expalin fully the issue you are having. many very experienced sellers here , that can help you.
