27-06-2021 9:31 PM
Go to your My eBay > Messages, click on the return message from ebay and then click on the blue "See return details" tab. Near the top right of the next page, below the blue "Reply to seller" tab you should see - "If you no longer want to return this item, you can close this return".
You go back to the resolution centre at the bottom of the page and the option to close the case should be there.
As long as you have received the item. If they are only making promises you dont close