how do I issue a partial refund

[lincoln131]

Cannot do it on the invoice. 

[redwick1]

If you are using the app then it does not show all options or they dont always work

Try usint a computer

if you are using a computer then you should be able to combine the postage by clicking on one of the items 

All items that buyer bought comes up and you adjust the postage

Do not reset just make sure the invoice is correct

If you want to do a partial then you go to the original payment in paypal and click on the Refund link

YOu then put in the amount you want to refund and check carefully to make sure the invoice is correct before sending

It is not a good idea to refund as Friend and family as if you do that and the buyer then opens a dispute you would have to refund in full of the amount on the original listing so the buyer would get all their money back as well as the amount you paid seperately