how do I issue a partial refund

[lincoln131]

Cannot do it on the invoice. 

[john1297576]

You are paid to paypal, so that is where you make a refund. You click on the payment, and use the refund link, just amend as required!

If you mean you have not yet been paid, then you amend the postage on the invoice > More Actions > Send Payment Details.

You cannot amend the sale price.

[lincoln131]

For some reason the invoice would not allow me to discount the post on the invoice for a buyer buying two items. Which stops you discounting the post for multiple buys. You use to be able to issue a partial refund, you cannot do that anymore. On Paypal it only shows Full Refund. I was told by Ebay customer care if I wanted to issue a partial refund I had to do as a friend via Paypal which means I need the persons email address which Ebay blocks if you put it in a message. Seems that Ebay or Paypal do not want to give up any of their commission on a sale anymore.